# CustomerCareBNI (@BNICustomerCare) on x

- id: koinon:creator:x_bnicustomercare
- url: https://koinonlink.com/kol/x/BNICustomerCare
- schema_version: 1.4

## Identity
- platform: x
- handle: BNICustomerCare
- platform_url: https://twitter.com/BNICustomerCare
- website: http://www.bni.co.id
- country: Indonesia
- entity_type: creator
- person_id: koinon:person:x_bnicustomercare

## Reach
- followers: 68658
- following: 9
- posts_total: 258695
- posts_observed: 459
- posts_per_day: 62.729
- account_age_days: 4124
- verified: true
- size_tier: koc

## Engagement
- status: peak_post_only
- peak_post_engagement_rate: 0.00003
- best_post_interactions: 2
- measurement_source: x_post_interactions
- measurement_formula: interactions on one post — likes, or likes + reposts + replies depending on the discovery path (the two are not distinguishable in the stored data)
- comparable_pool: peak_interactions
- status_note: We have only the single best observed post, so no mean exists. peak_post_engagement_rate is an UPPER BOUND, systematically higher than an average — never compare it against an average rate.
- unit_note: engagement_rate and peak_post_engagement_rate are ratios (0-1); avg_interactions_per_post and best_post_interactions are absolute counts. Read status before reading any number: a null rate has several different causes and status says which one applies here.

## Content
- category: software
- category_confidence: 0.8
- category_source: derived_from_discovery_path
- topics: ATM/PIN support, Branch operation updates, Security warnings, DM queue handling
- bio: Akun Resmi Customer Care PT Bank Negara Indonesia l BNI berizin & diawasi oleh OJK serta merupakan peserta penjamin LPS l Layanan 24/7
BNI Call 1500046

## Audience (inferred)
- status: present
- description: BNI bank customers needing help with ATM, PIN, branches, and security issues
- roles: consumer
- seniority: consumer
- pain_points: ATM PIN blocked or forgotten, Temporary branch closures, Risk of phishing/scams asking for OTP/PIN, Slow response times in customer service queues
- posts_analysed: 5
- confidence: 0.4

## Commercial (inferred)
- audience_buyer_fit: 0.1
- promotion_intent: 0.1
- open_to_collaboration: false
- contact: Koinon does not publish creator contact details.

## Quality signals
- authenticity_score: 48
- authenticity_basis: engagement_observed
- credibility_score: 83
- flagged_for_review: false
- koinon_bd_grade: C — measures Koinon partner-outreach fit, not creator quality
- interpretation: Signals for triage, not verdicts. A flag means the profile is worth a manual check.

## Evidence
- [x_bnicustomercare#10d64257] Hai Kak @pitricia82, apabila PIN ATM terblokir dan masih ingat PIN lama silakan Kakak menghubungi BNI Call 1500046. Jika Kakak lupa PIN ATM silakan Kakak ke BNI Cabang terdekat dengan membawa dokumen e-KTP, buku tabungan dan kartu ATM ya Kak. Tks -Ivara- (https://twitter.com/BNICustomerCare)
- [x_bnicustomercare#cc9f3824] Hai Kak @ethanIIee, untuk Cabang BNI gak beroperasional sementara dari tanggal 19 sd 25 April 2023 dan akan operasional kembali di tanggal 26 April 2023 ya Kak. Tks -Bobby-
- [x_bnicustomercare#af8e659c] @rezfv BNI tidak pernah meminta data seperti OTP, PIN, Expired Date, CVC, User ID, dan password e-Banking untuk alasan apapun, baik dengan mengisi link atau sarana lainnya. (2/3)
- [x_bnicustomercare#df7e203b] Hai Kak @d82635, DM Kakak masuk list antrian. Jangan khawatir ya, mimin akan respon DM Kakak. Mohon ditunggu ya. Pastikan Kakak berinteraksi dengan akun BNI yang becentang biru di samping nama akun bukan di photo profil. Tks -Ovie-
- [x_bnicustomercare#7c1ae464] Hai Kak@Dianpermana000, Untuk PIN ATM akan diberika

## Provenance
Every inferred field below carries how it was produced. Facts stay facts; inferences stay inferences.

- audience.description: source_type=ai_inferred, confidence=0.4, freshness_days=77, method=llm_persona_from_recent_content
- audience.roles: source_type=ai_inferred, confidence=0.4, freshness_days=77, method=llm_persona_from_recent_content
- audience.seniority: source_type=ai_inferred, confidence=0.4, freshness_days=77, method=llm_persona_from_recent_content
- commercial.audience_buyer_fit: source_type=ai_inferred, confidence=0.6, freshness_days=77, method=llm_scorer — Relative signal within Koinon indexing, not a market-wide score.
- commercial.promotion_intent: source_type=ai_inferred, confidence=0.6, freshness_days=77, method=llm_scorer
- quality.anomaly_flags: source_type=heuristic, confidence=0.5, freshness_days=108, method=profile_snapshot_and_engagement_ratio_heuristic — Means "worth a manual check", NOT confirmed fraud. Flags can be wrong and are not a verdict about the person.
- quality.authenticity_score: source_type=heuristic, confidence=0.5, freshness_days=77, method=Profile-shape heuristic from a single snapshot (follower count, following ratio, account age, posting volume, verification), reduced for engagement red flags where post engagement was collected. Where only a follower count is available the score saturates at 58. — The input set differs by platform; do not compare this score across platforms.
- quality.koinon_bd_grade: source_type=ai_inferred, confidence=0.5, freshness_days=108, method=llm_partner_fit_classifier + fit_score >= 0.6 AND authenticity >= 60 => A; fit_score >= 0.4 AND authenticity >= 45 => B; else C. authenticity < 30 or a promotional-pattern flag => quarantine. — Koinon partner-outreach fit, not creator quality.
- reach.followers: source_type=observed, confidence=0.95, freshness_days=108, method=platform_profile

## Freshness
- profile_checked_days_ago: 108
- content_analysed_days_ago: 77
- audience_updated_days_ago: 77

## AI retrieval
- indexing_requests: 9
- user_triggered_requests: 0
- note: Being indexed in bulk is not the same as being retrieved to answer a question.

## This profile
- Claim or correct: https://koinonlink.com/claim?k=x_bnicustomercare
- Request removal: https://koinonlink.com/claim?k=x_bnicustomercare
- Terms: https://koinonlink.com/for-ai