# GEOFF (@geoffreywoo) on x

- id: koinon:creator:x_geoffreywoo
- url: https://koinonlink.com/kol/x/geoffreywoo
- schema_version: 1.4

## Identity
- platform: x
- handle: geoffreywoo
- platform_url: https://twitter.com/geoffreywoo
- website: http://intro.co/geoffreywoo
- entity_type: creator
- person_id: koinon:person:x_jakecastilloooo

## Reach
- followers: 31730
- following: 2750
- posts_total: 4315
- posts_observed: 16
- posts_per_day: 0.724
- account_age_days: 5958
- verified: true
- size_tier: koc

## Engagement
- status: peak_post_only
- peak_post_engagement_rate: 0.00091
- best_post_interactions: 29
- measurement_source: x_post_interactions
- measurement_formula: interactions on one post — likes, or likes + reposts + replies depending on the discovery path (the two are not distinguishable in the stored data)
- comparable_pool: peak_interactions
- status_note: We have only the single best observed post, so no mean exists. peak_post_engagement_rate is an UPPER BOUND, systematically higher than an average — never compare it against an average rate.
- unit_note: engagement_rate and peak_post_engagement_rate are ratios (0-1); avg_interactions_per_post and best_post_interactions are absolute counts. Read status before reading any number: a null rate has several different causes and status says which one applies here.

## Content
- category: software
- subcategory: ai_tools
- category_confidence: 0.9
- category_source: derived_from_recent_content
- topics: AI-powered customer support automation, Reducing human escalation in support workflows, Improving support team efficiency, Measuring real impact of AI agents in CX
- bio: @AntiFund @ketone

## Audience (inferred)
- status: present
- description: Customer support teams in startups and scaling SaaS companies, especially those struggling with high ticket escalation rates and inefficient workflows
- roles: cx
- seniority: practitioner
- pain_points: High ticket escalation rates (e.g., 18%) requiring human intervention, Frequent employee stress from manually checking support tools late at night, Inefficient workflows causing unnecessary tabs and follow-up emails, Lack of measurable reduction in support workload despite consistent customer volume
- posts_analysed: 6
- confidence: 0.4

## Commercial (inferred)
- audience_buyer_fit: 0.9
- promotion_intent: 0.9
- open_to_collaboration: false
- contact: Koinon does not publish creator contact details.

## Quality signals
- authenticity_score: 75
- authenticity_basis: engagement_observed
- credibility_score: 90
- flagged_for_review: false
- koinon_bd_grade: A — measures Koinon partner-outreach fit, not creator quality
- interpretation: Signals for triage, not verdicts. A flag means the profile is worth a manual check.

## Evidence
- [x_geoffreywoo#a028107f] ai story: (https://twitter.com/geoffreywoo/status/2067922868596273655)
- [x_geoffreywoo#92c4957b] founder showed me a support queue where 18% of tickets used to escalate to a human.
- [x_geoffreywoo#fe0c98a0] new build got it to 4.7%.
- [x_geoffreywoo#528ca977] same customer volume. fewer tabs. fewer “checking on this” emails.
- [x_geoffreywoo#9a379619] that is the part of agents i care about.
- [x_geoffreywoo#3a07c294] not the demo. the disappearance of a nervous employee refreshing zendesk at 9:42pm.

## Provenance
Every inferred field below carries how it was produced. Facts stay facts; inferences stay inferences.

- audience.description: source_type=ai_inferred, confidence=0.4, freshness_days=20, method=llm_persona_from_recent_content
- audience.roles: source_type=ai_inferred, confidence=0.4, freshness_days=20, method=llm_persona_from_recent_content
- audience.seniority: source_type=ai_inferred, confidence=0.4, freshness_days=20, method=llm_persona_from_recent_content
- commercial.audience_buyer_fit: source_type=ai_inferred, confidence=0.6, freshness_days=79, method=llm_scorer — Relative signal within Koinon indexing, not a market-wide score.
- commercial.promotion_intent: source_type=ai_inferred, confidence=0.6, freshness_days=79, method=llm_scorer
- quality.anomaly_flags: source_type=heuristic, confidence=0.5, freshness_days=117, method=profile_snapshot_and_engagement_ratio_heuristic — Means "worth a manual check", NOT confirmed fraud. Flags can be wrong and are not a verdict about the person.
- quality.authenticity_score: source_type=heuristic, confidence=0.5, freshness_days=79, method=Profile-shape heuristic from a single snapshot (follower count, following ratio, account age, posting volume, verification), reduced for engagement red flags where post engagement was collected. Where only a follower count is available the score saturates at 58. — The input set differs by platform; do not compare this score across platforms.
- quality.koinon_bd_grade: source_type=ai_inferred, confidence=0.5, freshness_days=117, method=llm_partner_fit_classifier + fit_score >= 0.6 AND authenticity >= 60 => A; fit_score >= 0.4 AND authenticity >= 45 => B; else C. authenticity < 30 or a promotional-pattern flag => quarantine. — Koinon partner-outreach fit, not creator quality.
- reach.followers: source_type=observed, confidence=0.95, freshness_days=117, method=platform_profile

## Freshness
- profile_checked_days_ago: 117
- content_analysed_days_ago: 79
- audience_updated_days_ago: 20

## AI retrieval
- indexing_requests: 9
- user_triggered_requests: 0
- note: Being indexed in bulk is not the same as being retrieved to answer a question.

## This profile
- Claim or correct: https://koinonlink.com/claim?k=x_geoffreywoo
- Request removal: https://koinonlink.com/claim?k=x_geoffreywoo
- Terms: https://koinonlink.com/for-ai