# Stacy Sherman ~ #DoingCXRight (@stacysherman) on x

- id: koinon:creator:x_stacysherman
- url: https://koinonlink.com/kol/x/stacysherman
- schema_version: 1.4

## Identity
- platform: x
- handle: stacysherman
- platform_url: https://twitter.com/stacysherman
- website: https://www.DoingCXRight.com
- country: United States
- entity_type: creator
- person_id: Cross-platform identity not resolved for this creator.

## Reach
- followers: 2377
- following: 1448
- posts_total: 4909
- posts_observed: 3
- posts_per_day: 0.723
- account_age_days: 6790
- verified: false
- size_tier: nano

## Engagement
- status: peak_post_only
- peak_post_engagement_rate: 0.00042
- best_post_interactions: 1
- measurement_source: x_post_interactions
- measurement_formula: interactions on one post — likes, or likes + reposts + replies depending on the discovery path (the two are not distinguishable in the stored data)
- comparable_pool: peak_interactions
- status_note: We have only the single best observed post, so no mean exists. peak_post_engagement_rate is an UPPER BOUND, systematically higher than an average — never compare it against an average rate.
- unit_note: engagement_rate and peak_post_engagement_rate are ratios (0-1); avg_interactions_per_post and best_post_interactions are absolute counts. Read status before reading any number: a null rate has several different causes and status says which one applies here.

## Content
- category: software
- subcategory: martech
- category_confidence: 0.91
- category_source: derived_from_recent_content
- topics: Customer experience best practices and real-world examples, CX industry events and ongoing celebration, Personal career advice and mentorship in CX/speaking, Using AI to improve customer service
- bio: Customer Service & Experience Keynote Speaker, Advisor + Podcast Host (Top 2% Global Rank). Stacy helps companies boost revenue & referrals the RIGHT way

## Audience (inferred)
- status: present
- description: Customer experience and customer service professionals at companies, including managers and team leads focused on CX strategy and execution
- roles: cx
- seniority: practitioner
- pain_points: Inconsistent CX across everyday touchpoints like facilities and digital, Sustaining team empowerment and celebrations beyond one-off events like CXDay, Fixing root causes of service issues instead of surface fixes, Building professional credentials and networks in the CX field
- posts_analysed: 4
- confidence: 0.4

## Commercial (inferred)
- audience_buyer_fit: 0.9
- promotion_intent: 0.8
- open_to_collaboration: false
- contact: Koinon does not publish creator contact details.

## Quality signals
- authenticity_score: 47
- authenticity_basis: engagement_observed
- credibility_score: 47
- flagged_for_review: false
- koinon_bd_grade: B — measures Koinon partner-outreach fit, not creator quality
- interpretation: Signals for triage, not verdicts. A flag means the profile is worth a manual check.

## Evidence
- [x_stacysherman#086e8e4d] The Beatles sang about getting by "with a little help from my friends." Earning my CSP (Certified Speaking Professional) took a LOT of help from friends, mentors & family.⁣⁣ ⁣I definitely didn't reach this milestone alone. Thx @nationalspeakers + others in (& not in) my v (https://twitter.com/stacysherman/status/2072439897621721518)
- [x_stacysherman#2a13ac69] Customer experience shows up everywhere. Even the bathroom. If the sign makes you laugh, someone clearly cared about the details. 🚻 #Doingcxright https://t.co/yg5CoPVlUO
- [x_stacysherman#1d869e41] If you could go back in time and give advice to your younger 20-year-old self, what would you say? Here’s my answer👇 Listen to 200 other answers on Doing CX Right® podcast: iTunes, Spotify, YouTube, etc https://t.co/9cRFpa4ZxX
- [x_stacysherman#237cd109] Happy #CXDay & #CustomerServiceWeek! Don't let this celebration end on Friday. Celebrate wins, empower teams, thank customers, & fix root causes with AI. Turn this week's energ

## Provenance
Every inferred field below carries how it was produced. Facts stay facts; inferences stay inferences.

- audience.description: source_type=ai_inferred, confidence=0.4, freshness_days=76, method=llm_persona_from_recent_content
- audience.roles: source_type=ai_inferred, confidence=0.4, freshness_days=76, method=llm_persona_from_recent_content
- audience.seniority: source_type=ai_inferred, confidence=0.4, freshness_days=76, method=llm_persona_from_recent_content
- commercial.audience_buyer_fit: source_type=ai_inferred, confidence=0.6, freshness_days=80, method=llm_scorer — Relative signal within Koinon indexing, not a market-wide score.
- commercial.promotion_intent: source_type=ai_inferred, confidence=0.6, freshness_days=80, method=llm_scorer
- quality.anomaly_flags: source_type=heuristic, confidence=0.5, freshness_days=108, method=profile_snapshot_and_engagement_ratio_heuristic — Means "worth a manual check", NOT confirmed fraud. Flags can be wrong and are not a verdict about the person.
- quality.authenticity_score: source_type=heuristic, confidence=0.5, freshness_days=80, method=Profile-shape heuristic from a single snapshot (follower count, following ratio, account age, posting volume, verification), reduced for engagement red flags where post engagement was collected. Where only a follower count is available the score saturates at 58. — The input set differs by platform; do not compare this score across platforms.
- quality.koinon_bd_grade: source_type=ai_inferred, confidence=0.5, freshness_days=108, method=llm_partner_fit_classifier + fit_score >= 0.6 AND authenticity >= 60 => A; fit_score >= 0.4 AND authenticity >= 45 => B; else C. authenticity < 30 or a promotional-pattern flag => quarantine. — Koinon partner-outreach fit, not creator quality.
- reach.followers: source_type=observed, confidence=0.95, freshness_days=108, method=platform_profile

## Freshness
- profile_checked_days_ago: 108
- content_analysed_days_ago: 80
- audience_updated_days_ago: 76

## AI retrieval
- indexing_requests: 11
- user_triggered_requests: 0
- note: Being indexed in bulk is not the same as being retrieved to answer a question.

## This profile
- Claim or correct: https://koinonlink.com/claim?k=x_stacysherman
- Request removal: https://koinonlink.com/claim?k=x_stacysherman
- Terms: https://koinonlink.com/for-ai