# CX Foundation (@thecxfoundation) on youtube

- id: koinon:creator:youtube_thecxfoundation
- url: https://koinonlink.com/kol/youtube/thecxfoundation
- schema_version: 1.4

## Identity
- platform: youtube
- handle: thecxfoundation
- platform_url: https://www.youtube.com/@thecxfoundation
- country: United States
- entity_type: creator
- person_id: Cross-platform identity not resolved for this creator.

## Reach
- followers: 10200
- posts_observed: 406
- verified: false
- size_tier: koc

## Engagement
- status: not_collected
- status_note: Engagement has not been collected for this creator yet. This is a gap in our collection, NOT a statement that the creator has no engagement. Follower count is known, so it is measurable.
- unit_note: engagement_rate and peak_post_engagement_rate are ratios (0-1); avg_interactions_per_post and best_post_interactions are absolute counts. Read status before reading any number: a null rate has several different causes and status says which one applies here.

## Content
- category: software
- subcategory: ai_tools
- category_confidence: 0.9
- category_source: derived_from_recent_content
- topics: AI Agents for CX and customer support, Contact center technology and cloud migration, Conversational AI vs chatbots, AI governance and Shadow AI risks, CX platform tools and Salesforce integrations
- bio: Welcome to CXFoundation — the definitive source for Customer Experience (CX) leaders who demand real insight, not fluff.

## Audience (inferred)
- status: present
- description: CX leaders and customer experience professionals managing contact centers, support teams, and AI implementations in customer service
- roles: cx
- seniority: decision_maker
- pain_points: AI pricing models that don't match actual value or usage in contact centers, Shadow AI and lack of governance leading to unregulated tools in the workplace, Choosing between basic chatbots and true conversational AI or agent-assisted systems, Migrating legacy contact centers to cloud and integrating AI agents effectively
- posts_analysed: 23
- confidence: 0.6

## Commercial (inferred)
- audience_buyer_fit: 0.2
- promotion_intent: 0.1
- open_to_collaboration: false
- contact: Koinon does not publish creator contact details.

## Quality signals
- authenticity_score: 44
- authenticity_basis: profile_shape_only
- credibility_score: 44
- flagged_for_review: false
- koinon_bd_grade: C — measures Koinon partner-outreach fit, not creator quality
- interpretation: Signals for triage, not verdicts. A flag means the profile is worth a manual check.

## Provenance
Every inferred field below carries how it was produced. Facts stay facts; inferences stay inferences.

- audience.description: source_type=ai_inferred, confidence=0.6, freshness_days=79, method=llm_persona_from_recent_content
- audience.roles: source_type=ai_inferred, confidence=0.6, freshness_days=79, method=llm_persona_from_recent_content
- audience.seniority: source_type=ai_inferred, confidence=0.6, freshness_days=79, method=llm_persona_from_recent_content
- commercial.audience_buyer_fit: source_type=ai_inferred, confidence=0.6, freshness_days=19, method=llm_scorer — Relative signal within Koinon indexing, not a market-wide score.
- commercial.promotion_intent: source_type=ai_inferred, confidence=0.6, freshness_days=19, method=llm_scorer
- quality.anomaly_flags: source_type=heuristic, confidence=0.5, freshness_days=46, method=profile_snapshot_and_engagement_ratio_heuristic — Means "worth a manual check", NOT confirmed fraud. Flags can be wrong and are not a verdict about the person.
- quality.authenticity_score: source_type=heuristic, confidence=0.25, freshness_days=19, method=Profile-shape heuristic from a single snapshot (follower count, following ratio, account age, posting volume, verification), reduced for engagement red flags where post engagement was collected. Where only a follower count is available the score saturates at 58. — The input set differs by platform; do not compare this score across platforms.
- quality.koinon_bd_grade: source_type=ai_inferred, confidence=0.5, freshness_days=46, method=llm_partner_fit_classifier + fit_score >= 0.6 AND authenticity >= 60 => A; fit_score >= 0.4 AND authenticity >= 45 => B; else C. authenticity < 30 or a promotional-pattern flag => quarantine. — Koinon partner-outreach fit, not creator quality.
- reach.followers: source_type=observed, confidence=0.95, freshness_days=46, method=platform_profile

## Freshness
- profile_checked_days_ago: 46
- content_analysed_days_ago: 19
- audience_updated_days_ago: 79

## AI retrieval
- indexing_requests: 14
- user_triggered_requests: 0
- note: Being indexed in bulk is not the same as being retrieved to answer a question.

## This profile
- Claim or correct: https://koinonlink.com/claim?k=youtube_thecxfoundation
- Request removal: https://koinonlink.com/claim?k=youtube_thecxfoundation
- Terms: https://koinonlink.com/for-ai