Adrian Swinscoe (@adrianswinscoe) on X (Twitter)

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Adrian Swinscoe is a creator on X (Twitter) in the 7K–8K follower range, publishing for CX professionals, customer service leaders, and experience strategists focused on AI integration and service improvement. Profile last checked 2026-06-27.

Observed facts (from the public profile):

Profile bio

Customer Service & Experience. Advisor. Speaker. Best-Selling Author (How To Wow, Punk CX and now Punk XL). Contributor to CX Today, CMS Wire and others.

What this creator posts about, and who reads it (AI-inferred)

Recurring topics: AI applications in customer experience, Digital accessibility in AI contexts, Machine customers and future CX trends, Frontline employee roles in CX, Podcast interviews with CX experts

Audience: CX professionals, customer service leaders, and experience strategists focused on AI integration and service improvement

Provenance: inferred by AI from public content, not stated by the creator — confidence 0.40 · read from 7 recent posts · updated 77 days ago.

Audience read from this creator’s own recent posts, not from platform-declared categories. It is our reading, and it can be wrong.

Recent content samples (what the inference above was drawn from)

Here's a clip from the latest episode of the Punk CX podcast, featuring a recent chat I had with Jeff Coyle, Head of Strategy at @Siteimprove . Full episode here: https://t.co/My6xxshRrv https://t.co/d7Vk3BuJZt

NEW PODCAST: Why digital accessibility is no longer optional in an AI-first world – Interview with Jeff Coyle of @siteimprove / Adrian Swinscoe https://t.co/PyfkMbBlFq https://t.co/D4Jkt9b7VF

NEW: Why Deep Specialism Beats Generalist AI in CX https://t.co/Aii5pkmou7

PODCAST: The emerging world of machine customers – Interview with Katja Forbes / Adrian Swinscoe https://t.co/AczKV8gTHw

See the original post on X (Twitter)

Where this creator sits among comparable accounts

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Koinon Link indexes X (Twitter) creators in Software with grade, authenticity and contactability broken down — see the X (Twitter) × Software breakdown, or the Creator Index Report for the whole index.

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Creators next to this one by follower tier in the same slice. Each link opens that creator’s public profile — what they post about and who reads it, with no contact details.

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Machine-readable representations

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• /kol/x/adrianswinscoe.json
• /kol/x/adrianswinscoe.md

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