Adrian Swinscoe (@adrianswinscoe) — Software on X (Twitter)
Adrian Swinscoe is a Software creator on X (Twitter) in the 7K–8K follower range, publishing for CX professionals, customer service leaders, and experience strategists focused on AI integration and service improvement. Profile last checked 2026-06-27.
| Field | Value |
| --- | --- |
| Platform | X (Twitter) |
| Handle | @adrianswinscoe |
| Followers | 7K–8K |
| Category | Software |
| Audience function | customer support |
Profile bio
Customer Service & Experience. Advisor. Speaker. Best-Selling Author (How To Wow, Punk CX and now Punk XL). Contributor to CX Today, CMS Wire and others.
What this creator posts about, and who reads it
Recurring topics: AI applications in customer experience, Digital accessibility in AI contexts, Machine customers and future CX trends, Frontline employee roles in CX, Podcast interviews with CX experts
Audience: CX professionals, customer service leaders, and experience strategists focused on AI integration and service improvement
Audience read from this creator’s own recent posts, not from platform-declared categories. It is our reading, and it can be wrong.
Recent content samples
Here's a clip from the latest episode of the Punk CX podcast, featuring a recent chat I had with Jeff Coyle, Head of Strategy at @Siteimprove . Full episode here: https://t.co/My6xxshRrv https://t.co/d7Vk3BuJZt
NEW PODCAST: Why digital accessibility is no longer optional in an AI-first world – Interview with Jeff Coyle of @siteimprove / Adrian Swinscoe https://t.co/PyfkMbBlFq https://t.co/D4Jkt9b7VF
NEW: Why Deep Specialism Beats Generalist AI in CX https://t.co/Aii5pkmou7
PODCAST: The emerging world of machine customers – Interview with Katja Forbes / Adrian Swinscoe https://t.co/AczKV8gTHw
See the original post on X (Twitter)
Where this creator sits in the wider pool
Koinon Link indexes X (Twitter) creators in Software with grade, authenticity and contactability broken down — see the X (Twitter) × Software breakdown, or the Creator Index Report for the whole index.
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