Brad Birnbaum (@bradbirnbaum) — SaaS / B2B software on X (Twitter)
Brad Birnbaum is a SaaS / B2B software creator on X (Twitter) in the 1K–2K follower range, publishing for CX/SaaS professionals, primarily users or potential customers of customer experience platforms, as well as B2B decision-makers focused on AI-powered customer service, based in United States. Profile last checked 2026-07-06.
| Field | Value |
| --- | --- |
| Platform | X (Twitter) |
| Handle | @bradbirnbaum |
| Followers | 1K–2K |
| Category | Software · SaaS / B2B software |
| Market | United States |
| Audience function | customer support |
Profile bio
CEO & Founder, Kustomer
What this creator posts about, and who reads it
Recurring topics: CX行业AI转型预测, Kustomer公司里程碑与融资, VC合作与行业认可
Audience: CX/SaaS professionals, primarily users or potential customers of customer experience platforms, as well as B2B decision-makers focused on AI-powered customer service
Audience read from this creator’s own recent posts, not from platform-declared categories. It is our reading, and it can be wrong.
Recent content samples
Congrats @edsim, @etdurbin and the entire @Boldstartvc team. You continue to be incredible partners to @kustomer and all of your portfolio companies. Also, that's one awesome video - keep on being great friends and…
Thrilled to be recognized at @PrimaryVC’s NYC Tech Awards! This is a testament to the hard work of the incredible team at @kustomer. Onwards and upwards! 🔗 https://t.co/eV7ANqbdVo
CX is entering a transformative era, where AI, human connection, and data work together to shape the future. Key Predictions for 2025: - Pricing Disruption: Businesses are shifting from static seat-based pricing to…
Where this creator sits in the wider pool
Koinon Link indexes X (Twitter) creators in Software with grade, authenticity and contactability broken down — see the X (Twitter) × Software breakdown, or the Creator Index Report for the whole index.
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