Alex Turnbull (@iamAlexTurnbull) on X (Twitter)

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Alex Turnbull is a creator on X (Twitter) in the 10K–20K follower range, publishing for B2B SaaS founders and product leaders focused on scalable support operations and outcome-based pricing models. Profile last checked 2026-06-26.

Observed facts (from the public profile):

Profile bio

Founder of Groove ($5M ARR bootstrapped). Building AI agents that resolve up to 65% of support tickets for B2B companies.

What this creator posts about, and who reads it (AI-inferred)

Recurring topics: SaaS pricing model disruption, Outcome-based vs seat-based billing, AI agents for support ticket resolution

Audience: B2B SaaS founders and product leaders focused on scalable support operations and outcome-based pricing models

Provenance: inferred by AI from public content, not stated by the creator — confidence 0.40 · read from 8 recent posts · updated 20 days ago.

Audience read from this creator’s own recent posts, not from platform-declared categories. It is our reading, and it can be wrong.

Recent content samples (what the inference above was drawn from)

The SaaS pricing model is getting disrupted hard. Zendesk charges per seat. Decagon charges per conversation resolved. One model pays you to add seats whether they produce or not. One model pays only for outcomes…

See the original post on X (Twitter)

Where this creator sits among comparable accounts

Compared with the 1,257 accounts in the same group (x · koc · software):

This is a position, not a verdict. A percentile says where this account falls among comparable accounts on signals we can measure — it does not say this creator is a better fit for your campaign. We ran a blind benchmark and measured no reliable advantage in selection quality, and do not claim one.

Koinon Link indexes X (Twitter) creators in Software with grade, authenticity and contactability broken down — see the X (Twitter) × Software breakdown, or the Creator Index Report for the whole index.

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Creators next to this one by follower tier in the same slice. Each link opens that creator’s public profile — what they post about and who reads it, with no contact details.

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Machine-readable representations

Structured twins of this page for AI and agents — every inferred field carries its source, confidence and freshness.

• /kol/x/iamAlexTurnbull.json
• /kol/x/iamAlexTurnbull.md

AI retrieval activity

What AI systems have actually done with this page. The two kinds are counted separately: being indexed is not the same as being used.