Alex Turnbull (@iamAlexTurnbull) — SaaS / B2B software on X (Twitter)

Alex Turnbull is a SaaS / B2B software creator on X (Twitter) in the 10K–20K follower range, publishing for SaaS founders and CX/support leaders at B2B companies evaluating AI agents and modern pricing models for customer support. Profile last checked 2026-06-26.

| Field | Value |

| --- | --- |

| Platform | X (Twitter) |

| Handle | @iamAlexTurnbull |

| Followers | 10K–20K |

| Category | Software · SaaS / B2B software |

| Audience function | customer support |

Profile bio

Founder of Groove ($5M ARR bootstrapped). Building AI agents that resolve up to 65% of support tickets for B2B companies.

What this creator posts about, and who reads it

Recurring topics: SaaS pricing model disruption, Outcome-based vs seat-based billing, AI agents for support ticket resolution

Audience: SaaS founders and CX/support leaders at B2B companies evaluating AI agents and modern pricing models for customer support

Audience read from this creator’s own recent posts, not from platform-declared categories. It is our reading, and it can be wrong.

Recent content samples

The SaaS pricing model is getting disrupted hard. Zendesk charges per seat. Decagon charges per conversation resolved. One model pays you to add seats whether they produce or not. One model pays only for outcomes…

See the original post on X (Twitter)

Where this creator sits in the wider pool

Koinon Link indexes X (Twitter) creators in Software with grade, authenticity and contactability broken down — see the X (Twitter) × Software breakdown, or the Creator Index Report for the whole index.

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