Genesys (@Genesys) — SaaS / B2B software on YouTube

Genesys is a SaaS / B2B software creator on YouTube in the 10K–20K follower range, publishing for CX professionals and customer experience managers at mid-to-large organizations evaluating or implementing AI tools for contact centers and customer journeys. Profile last checked 2026-08-21.

| Field | Value |

| --- | --- |

| Platform | YouTube |

| Handle | @Genesys |

| Followers | 10K–20K |

| Category | Software · SaaS / B2B software |

| Audience function | customer support |

Profile bio

Genesys® empowers more than 8000 organizations worldwide to create the best customer and employee experiences.

What this creator posts about, and who reads it

Recurring topics: AI in customer experience, Agentic AI vs generative AI, CX orchestration and proactive strategies, Building AI agents with Genesys Cloud, Ethical considerations in AI-driven CX

Audience: CX professionals and customer experience managers at mid-to-large organizations evaluating or implementing AI tools for contact centers and customer journeys

Audience read from this creator’s own recent posts, not from platform-declared categories. It is our reading, and it can be wrong.

Where this creator sits in the wider pool

Koinon Link indexes YouTube creators in Software with grade, authenticity and contactability broken down — see the YouTube × Software breakdown, or the Creator Index Report for the whole index.

This page lists public profile information only. It carries no contact details and no authenticity score. If you are Genesys and want this page removed, request removal.